Shipping policy

Order processing
Every item at Susi Creative is made to order rather than kept in stock, so please allow a short processing time for your piece to be printed and prepared before it ships. You'll receive an order confirmation email right away, and a separate shipping confirmation with tracking information as soon as your package is on its way.

Shipping rates & delivery estimates
Shipping costs and estimated delivery times are calculated at checkout based on your location and the shipping method you choose. Actual delivery times can vary depending on your destination and local carrier conditions.

International orders
We are happy to ship to a number of international destinations. Please note that international orders may be subject to customs fees, import duties, or taxes charged by your country - these charges are the responsibility of the customer and are not included in the item price or shipping cost.

Tracking your order
Once your order ships, you'll receive an email with a tracking number so you can follow your package's progress. If you haven't received tracking information within a reasonable time after placing your order, please reach out to us.

Lost, delayed, or damaged packages
If your order arrives damaged, or if it seems lost or significantly delayed in transit, please contact us at info@susicreative.com and we'll do our best to help resolve the issue.

Questions
If you have any questions about your shipment, feel free to reach out to us at info@susicreative.com.