FAQ
What is Susi Creative?
Susi Creative is an independent streetwear label making bold, funny, and minimal graphic tees, crop tops, and boxy fits for women, printed on heavyweight ring-spun cotton.
How are your products made?
Every item is made to order rather than mass-produced ahead of time. That means your piece is printed and prepared specifically for you after you order, which helps us avoid overproduction and warehouse waste.
How long will it take to receive my order?
Since each item is made to order, please allow a short processing time before your order ships. Once it's on its way, you'll receive a shipping confirmation email with tracking information. Estimated delivery times are shown at checkout based on your location and shipping method.
Do you ship internationally?
Yes, we ship to a number of international destinations. Please note that international orders may be subject to customs fees, import duties, or taxes charged by your country, which are the customer's responsibility and are not included in the item price or shipping cost.
What is your return policy?
We offer a 30-day return policy: you have 30 days after receiving your item to request a return. Items must be unworn, unused, in their original condition and packaging, with tags attached. To start a return, contact us at info@susicreative.com. Full details are available on our Return and Refund Policy page.
How do I find my size?
Fit can vary a little by style, and some of our pieces are designed with a relaxed, boxy fit. If you're unsure which size to order or have any questions about fit, email us at info@susicreative.com and we'll be happy to help.
What if my item arrives damaged or wrong?
Please inspect your order as soon as it arrives and contact us right away at info@susicreative.com if it's defective, damaged, or not what you ordered, so we can make it right.
How can I contact you?
You can reach us anytime at info@susicreative.com, or through the contact form on our Contact page. We typically reply within 1-2 business days.